HD911.com » wtf http://www.hd911.com HD911 Tue, 13 Apr 2010 00:41:02 +0000 en hourly 1 http://wordpress.org/?v=3.0 Godaddy “Support” http://www.hd911.com/2010/04/godaddy-support/ http://www.hd911.com/2010/04/godaddy-support/#comments Tue, 13 Apr 2010 00:41:02 +0000 Shannon Carver http://www.hd911.com/?p=386 Recently, I was trying to consolidate all our domains in one handy (and I use that term lightly) portal at GoDaddy for the company account, to make it easy to purchase, renew, register new domains for SEO/Marketing and world domination purposes. One thing we also needed was an SSL ceritificate, so I purchased the most expensive one they had, the Premium SSL with EV. The EV being a (relatively) useless green bar accross the address bar in the user’s browser to give extra customer comfort in the strength of your encryption and show them you spent more money on it, and sometimes it costs substantially more.

What I didn’t realise when purchasing this certificate was that to activate it you need to reside within the United States, and in their defence it states that clearly on the front page as you go to purchase the item.  Upon not being able to activate the certificate, one of my colleagues sent the support team at GoDaddy a message asking how this situation was going to be resolved, and how we could go about activating the certificate.

What followed was rather funny:

Thank you for contacting online support. Unfortunately, our Premium SSL Certificates can only be issued to business based within the United States of Japan. If your business is located within another ocuntry, you will not be able to use the certificate. You will need to cancel the certificates and reply to this message so that we may refund the purchase.

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